Michael J. Chevalier
Michael J. Chevalier

My work is driven by curiosity, creativity, and a commitment to impactful solutions.

Helping New Primary Care Patients Find Care and Manage Their Health with the CVS App

App, Product design, End-to-end design solutions, Journey mapping, Research, Testing, Cross-functional team collaboration

From the initial digital interaction for a patient scheduled for acute care to managing long-term care for ongoing primary care patients, I applied my expertise as a product design lead strategist and domain lead to streamline and enhance every step of their healthcare journey.

Ensuring Patients Had Access to Critical Medications Through Prescription Delivery

Web, App, Product design lead, End-to-end design solutions, Problem solving workshops, Research, Testing, Cross-functional team collaboration

As a product designer and domain lead, I worked across pharmacy and retail organizations to optimize the prescription delivery process to be fully digital and seamless, offering millions of patients an effortless solution during a stressful time.

Personalization strategy connecting Retail Health, Pharmacy and Front Store in the CVS App.

App, Product design strategy, End-to-end design solutions, Personalization strategy, Research, Cross-functional team collaboration

A patient’s journey is often marked by anxiety and uncertainty. As a product designer, strategist and domain lead I consulted with marketing and retail merchandising to develop a long-term vision to guide retail and health teams, ensuring a personalized, empathetic experience tailored to each patient’s unique needs at every step.

Designing a Scalable E-Commerce Experience for FGX International

Responsive web, Product design, End-to-end design solutions, Research, Cross-functional team collaboration, Customer experience strategy

As Creative Director, digital brand, and customer experience strategist, I worked closely with the FGX International team on a comprehensive end-to-end e-commerce experience for their flagship brands. Renowned for its premier brand, Foster Grant, FGX International brings stylish, affordable eyewear to consumers worldwide.

Rewarding Healthy Behaviors for Loyalty Customers and Patients.

App, Product design, End-to-end design solutions, Journey mapping, Research, Testing, Cross-functional team collaboration

As a product designer and customer experience strategist, I collaborated across disciplines to design a seamless, user-centered Health Rewards experience for the CVS Health app, empowering members to track their wellness activities, earn rewards, and stay engaged in their health journey.